Next-Generation IT Governance
Much like a baby in your arms compared to the child’s first day of college, IT governance is almost unrecognizable now compared to in the past. IT governance’s core values are still at its...
View ArticleShould You Outsource the Things That You’re Doing Badly?
In the real world, when you are not good at something, you hand it off to someone else. If your car engine explodes, you just go to a mechanic, for instance. But in business, expectations are...
View ArticleMeet Is Murder: Alternative Solutions
Meetings are often thought of as the “necessary evil” of corporate American culture, but how truly necessary they are is increasingly coming into question. Should executives find themselves in multiple...
View ArticleCan You Conduct an ITSM Assessment in 3 Days?
ITIL has oodles of value for organizations, but if you start to think of it and ITSM as two sides of the same coin, you will start to run into artificial barriers. For instance, in a post for...
View ArticleStrategies for Eliminating Duplication within IT
Whatever the goal for IT ultimately is within the organization, efficiency is what is pushing it. Maintaining multiple systems that have the same function is a waste of resources. In an article for The...
View Article3 Tips to Begin with Enterprise Service Management
IT service management is so chock-full of good ideas that its principles can be successfully applied elsewhere. Thus, enterprise service management came into being. Implementing such a thing in your...
View ArticleThree Roles of Senior Leaders in IT Governance
If IT is not properly supporting all the initiatives that matter to the business, weak IT governance could be to blame. Do not feel bad if this sounds like your organization. IT alignment is still an...
View ArticleThe Role of Change Models in Ditching CAB
The road to building an IT organization that can get by without a change advisory board (CAB) is long and winding. Perhaps in some cases it is simply not possible. IT service management expert Greg...
View ArticleCIOs Need to Redesign the Approach to IT Support Services
Let’s say you are a restaurant server and someone orders veal. If you bring them cold, discolored veal, you will have fulfilled the order, but the customer will not be happy with it. IT faces many...
View ArticleThe Next-Generation IT Help Desk Is Achievable Today
Technological progress is an exciting time for all aspects of IT, not just the headline-grabbing innovations. Particularly, there are plenty of opportunities to grow and evolve the help desk. In an...
View ArticleStrategic Incident Management
What truly lies at the heart of incident management? And is it possible to still be strategic once an incident has occurred? In a post for IT Chronicles, Mark Smalley explores incident management and...
View Article3 Actions to Increase Strategic Organizational Success
Strategy sets the way forward, but there are so many ways for it to be misinterpreted or mistranslated. Poor project management especially interrupts strategic value realization. In a post for Strategy...
View ArticleWhy a Strategic IT Plan Is a CIO’s Best Asset
Without planning, there is little chance for success, and if there is success it is likely not maximized to its fullest potential. Although an end-of-year report highlights the important...
View ArticleThe 8 Biggest IT Management Mistakes
Everyone is entitled to an off-day here and there, where you make a pretty lousy mistake. But having too many off-days is a recipe for company disaster, so make sure to space them out! In an article...
View ArticleWhy the Right Change Often Feels Wrong
Change and apprehension are the peanut butter and jelly of the transformation sandwich. You just cannot get people to shake that nagging sensation of worry whenever a change must be made. Or can you?...
View ArticleThe Role of Risk Management and Governance in Intelligent Automation
Intelligent automation (IA) is what happens when robotic process automation and artificial intelligence combine to make processes better and cheaper. Achieving and maintaining IA requires a...
View Article6 Pressing Reasons Your CIO Needs to Be on the Board
CIOs are increasingly joining the board at organizations, and rightfully so. A both technical and strategic eye for technology is invaluable in furthering the business’s interests. But if your CIO is...
View ArticleHow to Identify Your Work in Progress in ITSM
Work in progress (WIP) is kind of like the “promise of value.” Eventually, that work will amount to something—but not yet. WIP has many applications in business, and they are growing in IT. In a post...
View ArticleHow Internal IT Support Lags behind External Customer Support
It’s no secret that most companies don’t have IT support that’s at the same level as their customer support. But with the rise of consumerization of IT, this outlook on IT can be detrimental to a...
View ArticleReducing Technical Debt with Incident Management
Does technical debt spring to mind whenever you are talking about incident management? Maybe not, but it should probably factor into the conversation more often. In an article for DZone, Michael...
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